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Accessibility Guide

General Information and Questions

VisitPittsburgh Visitor Service Representative

Toll-free: 877.568.3744
Email: info@visitpittsburgh.com
Contact us if you need any additional information, or help with your travel planning.

Pittsburgh Response Line

Phone: 311
Use this telephone number to contact City of Pittsburgh offices with nonurgent questions.

 

Transportation and Parking

ACCESS Transportation Systems

Phone: 412.562.5353
Sponsored by the Port Authority of Allegheny County, ACCESS provides shared, door-to-door rides for people with disabilities. Services are provided by advance reservation from 6am to midnight, seven days a week.

Freedom Coach

Phone: 412.444.4444
Operated by Yellow Cab, Freedom Coach offers wheelchair transportation, sedan transportation, passenger assistance, personal nursing assistance, shopping services and programs for people with cognitive disabilities.

Pittsburgh International Airport

Phone: 412.472.3700
Airport services for people with disabilities include reserved parking spaces, public telephones for the hearing impaired, visual paging services on the flight information display screens, and wheelchair or porter service (arrange by contacting your airline or by stopping at an airport information desk).

Port Authority of Allegheny County

Phone: 412.442.2000
This organization provides public transportation throughout Allegheny County via buses, the T light rail system and the Monongahela Incline. All Port Authority stations, bus and rail vehicles, and the Incline are ADA-compliant. Bus lifts or ramps and kneelers can be found on most Port Authority buses.

Super Shuttle

Toll-free: 800.BLUE.VAN or 800.258.3826
An airport shuttle service that is available with advance reservations, SuperShuttle is committed to providing exceptional guest service for customers with disabilities, including those who use wheelchairs or are accompanied by service animals.

VETaxi

Phone: 412.481.8387
Vetaxi offers the MV1 a Universal Designed Accessible Transportation Vehicle that can take you to and from the airport and all around town! Veteran driven, VETaxi has an APP to down load on Google Play and itunes. Go to VETaxi and watch where your taxi is as it picks you up.

Yellow Cab Company

Phone: 412.321.8100
Pittsburgh's largest taxi company, Yellow Cab operates over 300 taxicabs throughout Pittsburgh and the surrounding communities. Service is available 24/7.

Parking in Downtown Pittsburgh and City Neighborhoods

This Downtown Parking Map shows van accessible garages.

This PDF document lists accessible meters and reserved lot spaces in Pittsburgh city neighborhoods.

 

Medical Services

The Center for Women with Disabilities at Magee-Women Hospital of UPMC

Phone: 412.641.4030
Specializing in women's health, the center features equipment that is specially designed to make health care fully accessible for women with disabilities.

MedExpress

MedExpress is an urgent care clinic with multiple locations in the Pittsburgh area. Open daily. No appointment needed.

Medico

Phone: 412.721.8325
Medico is a concierge medical service that provides on-location, short-term care for temporary workers, visitors or dignitaries to the Pittsburgh area. Patients are seen at work, hotels, meetings or wherever they may be located.

MinuteClinic

Minute Clinic is an urgent care clinic located in several CVS pharmacies in the Pittsburgh region. Open daily. No appointment needed.

Take Care Clinic

Take Care Clinic is an urgent care clinic located in several Walgreens pharmacies in the Pittsburgh region. Open daily. No appointment needed.

University of Pittsburgh Dental School Center for Patients with Special Needs

Phone: 412-648-3039
Provides diagnostic services, routine prevention and restorative dentistry.

UPMC Health System

Phone: 412.605.1483
Toll-free: 800.533.8762
UPMC is a system of hospitals, doctors' offices, and outpatient sites in the Pittsburgh region. For accessibility information, contact UPMC Disabilities Resource Center by sending an email to disabilitiesresource@upmc.edu, or calling 412.605.1483.

West Penn Allegheny Health System

Toll-free: 877.284.2000
This health system includes Allegheny General Hospital and The Western Pennsylvania Hospital, both in Pittsburgh, and four regional hospitals.

 

Mental Health and Substance Abuse

Allegheny County Substance Abuse Management

Phone: 412.350.3328
TTY/TDD: 412.350.3467
Call the after-hours access telephone number or see this website for a directory of substance abuse services in the Pittsburgh area.

Mental Health Emergencies

For emergency mental health services, contact a local hospital, such as UPMC Health System or West Penn Allegheny Health System.

Warmline

Toll-free: 866.661.WARM (9276)
Warmline is for people who are not in mental health crisis, but who could benefit from talking with someone who can relate personally to their situation.

 

 Blind and Hearing Impaired

Blind + Vision Rehabilitation Services of Pittsburgh

Phone: 412-368-4400
Blindness prevention education, rehabilitation, training and employment for the blind and vision impaired.

Center for Hearing + Deaf Services, Inc.

Phone (voice/TTY): 412.281.1375
HDS is southwestern Pennsylvania's only comprehensive service center for people who are deaf or hard of hearing. HDS provides quality diagnostic, rehabilitative and supportive services designed to address problems experienced by children and adults who are deaf or hard of hearing and serves as an information and referral source for this population and the general public.

Sign Language Interpreting Professionals

Phone: 412-400-2021
Provides certified, registered and highly qualified, American Sign Language interpreters.

Western Pennsylvania School for the Blind

Phone: 412.621.0100
This school is committed to training visually impaired students with additional disabilities and providing vital early intervention and outreach services to visually impaired students, with or without additional challenges, throughout western Pennsylvania.

Western Pennsylvania School for the Deaf

Toll-free (voice/TTY): 800.624.3323
This school provides quality educational services and a complete extracurricular program to deaf and hard-of-hearing children from birth through grade 12. Serving over 250 students from more than 100 school districts and thirty counties, WPSD is the largest comprehensive center for deaf education in Pennsylvania.

 

Disability Advocacy Organizations

Accessibility Development Associates, Inc.

Phone (voice/TDD): 412.471.4156
This Pittsburgh-based national consulting firm specializes in the Americans with Disabilities Act (ADA) and other accessibility-related laws.

The ADA Compliance Officer''s Office

Phone: 412.255.2102
The ADA Compliance Officer is responsible for ensuring that all programs, services and activities provided by the City of Pittsburgh are accessible to people with disabilities.

The Allegheny Link to Aging and Disability Resources

Toll-free: 866.730.2368
TTY: 412.350.5205
This resource provides information about services available to help people with disabilities maintain their independence, dignity and quality of life.

The Disability Connection

Toll-free: 877.755.5222
The Allegheny County Department of Human Services has created The Disability Connection to help coordinate efforts to improve services to people with disabilities.

The Disability Rights Network of Pennsylvania

Phone: 412.391.5225
This statewide, non-profit corporation is designated as the federally mandated organization to advance and protect the civil rights of adults and children with disabilities.

FISA Foundation

Phone: 412.456.5550
This foundation provides grants to non-profit organizations in southwestern Pennsylvania that improve the lives of people with disabilities.

United Way of Allegheny County HelpLine and Help Connections

Phone: 412.255.1155
This online database features an extensive directory of health and human service programs in the Pittsburgh region.

 

Assistive Technology

The Center for Assistive Technology

Phone: 412.647.1310
Phone (TDD): 412.647.1325
A joint program of UPMC and the University of Pittsburgh, the Center provides assistive technology, including personal mobility seating and positioning systems; augmentative communication devices; audiology services, aural rehabilitation assistive listening and alerting devices, and hearing aids; and specialized computer equipment and software, such as adaptive keyboards, monitors and voice recognition programs.

DynaVox Mayer-Johnson

Toll-free: 866.DYNAVOX (866.396.2869)
This Pittsburgh company is the leading provider of speech generating devices and symbol-adapted special education software that helps people overcome their speech, language and learning challenges.

Quality of Life Technology Center

Phone: 412.268.5543
This research center at Pittsburgh's Carnegie Mellon University creates intelligent systems that enable older adults and people with disabilities to live independently.

Symantec Compaction Systems

Phone: 412.885.8541
This Pittsburgh company produces Minspeak, an augmentative communication software that incorporates a unique system of icons.

 

Restaurants

On request, restaurant staff will read menus for people with visual impairments, provide seating in the best possible lighting, and cut up food before it is served. Most restaurants in the city are accessible for wheelchair users. Call in advance to inquire about accessibility and services. Ask specific questions, such as: Are there stairs at the entrance? Is there a ramp? Are there tables where a wheelchair can be seated? Are there wheelchair-accessible restrooms?

 

Theaters

Downtown theaters offer accessible seating, assistive listening devices, wheelchairs and more to help you enjoy the show. Discuss your specific concerns when purchasing tickets.

August Wilson Center for African American Culture

Tickets: 412-456-6666
Accessibility: 412-258-2700
Theater, dance, music and more.

Benedum Center for the Performing Arts

Tickets: 412-456-6666
Accessibility: 412-456-2600
Broadway musicals, Pittsburgh Ballet Theatre and more.

Byham Theater

Tickets: 412-456-6666
Accessibility: 412-456-1350
Concerts, dance, plays and more.

Harris Theater

Tickets: 412-456-6666
Accessibility: 412-456-1350
Home of Pittsburgh Filmmakers.

Heinz Hall

Tickets and questions: 412-392-4900
Home of the Pittsburgh Symphony Orchestra.

O''Reilly Theater

Tickets: 412-456-6666
Accessibility: 412-316-8200
Home of the Pittsburgh Public Theater.

Pittsburgh CLO Cabaret

Tickets: 412-456-6666
Information: 412-281-3973
Fun-filled musicals. Table or theater seating available.

 

Sports Venues

Pittsburgh's sports venues, all built in the last decade, are ADA accessible and feature many conveniences for people with disabilities. Discuss your specific concerns when purchasing tickets.

CONSOL Energy Center

Tickets: 800-745-3000
ADA Inquiries: 412-642-1800
Home of the Pittsburgh Penguins.

Heinz Field

Steelers Tickets: 412-323-1200
Panthers Tickets: 800-643-PITT (7488)
Guest Services: 412-697-7146
Home of the Pittsburgh Steelers and Pitt Panthers.

PNC Park

Tickets and Information: 412-321-BUCS (2827)
Accessible Parking: 412-323-4455
Home of the Pittsburgh Pirates.

 

Attractions Near Downtown

Following are some of the accessible attractions located near downtown. Discuss your specific concerns when purchasing tickets.

The Andy Warhol Museum

Phone: 412-237-8300

Carnegie Museums of Art and Natural History

Phone: 412-622-3131

Carnegie Science Center

Phone: 412-237-3400

Mattress Factory-A Museum of Contemporary Art

Phone: 412-231-3169

National Aviary

412-323-7235

Phipps Conservatory and Botanical Gardens

Phone: 412-622-6914

Senator John Heinz History Center

Phone: 412-454-6000
Phone (TTY): 412-454-6326

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