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Mailing Address:

VisitPITTSBURGH
120 Fifth Avenue
Fifth Avenue Place, Suite 2800
Pittsburgh, PA 15222

Hours:

M-F 8:30am-5pm

Phone:

412.281.7711
1.800.359.0758
1.877.LOVE PGH (568.3744)

Fax:

412.644.5512

Email:

info@visitpittsburgh.com

WELCOME Pittsburgh
Information Center and Gift Shop

Location:
Fifth Avenue Place ~ 1st Level
120 Fifth Avenue
Pittsbrugh, PA 15222
Hours:
Mon-Fri 10am-6pm
Sat 10am-5pm
Sun Seasonal
Phone: 412.325.0318

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PittsburgHosts Training

"Treat guests in a way they didn't even know they want to be treated."

That's the mantra of PittsburgHosts, a group of specially trained, front-line service providers in Pittsburgh who offer visitors world-class treatment during their stay.

Under the direction of Erica Kaehly and her company, Guest Service Solutions, hundreds of hospitality staffers throughout the region now know the best approach to make with the many visitors coming to the area. They understand how to provide the kind of service that goes above and beyond what is expected, leaving guests with an outstanding experience based on delivering the highest quality service possible. The R.K. Mellon Foundation is an enthusiastic financial supporter of customer service training in Pittsburgh.

VisitPITTSBURGHGuest Service SolutionsTable Magazine and the Pennsylvania Restaurant & Lodging Association are pleased to partner on a special guest service training EXCLUSIVELY for restaurant managers and trainers. Please join us on Feb. 9 from 9am-noon at Perle in Market Square for a fun and interactive training.

Here's a sampling of what you'll experience at the special session:

  • The Big Picture – Dining and its value to the Pittsburgh Experience
  • "Did You Know?" Tips about Pittsburghers
  • Upselling and Cross Selling Techniques
  • Preparing for the visitor market
  • Membership benefits of VisitPITTSBURGH and Pennsylvania Restaurant & Lodging Association
  • Learn icebreakers, openers, tips and tricks from a 24-year hospitality training veteran
     

Register now to join in on the fun!

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